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Call Recordings: Know What You Said and When

Brainstorming sessions with colleagues. Conversations with contractors. Treasured moments with family members. PhoneValet allows you to make an audio recording of all or just a part of a call. Don't worry, there is no "Big Brother". PhoneValet does not automatically record all calls. You must actively click on the "Record" button during the call.

Your call recordings are easily accessible months or even years later from PhoneValet's comprehensive call log (seen above). You can search the call log by the number dialed, caller's name, date, or length of the call.

OpenBase SQL Sorts Thousands of Calls in Seconds
PhoneValet's advanced call storage and search capabilities are powered by OpenBase SQL — a robust, relational database purpose-built for the Mac platform. OpenBase technology allows PhoneValet to find a particular call among thousands in mere seconds — making storage and retrieval of years worth of business and/or personal calls a practical reality.

Call Recording Made Easy
It's simple to record calls with PhoneValet. You simply select the line you want to record on PhoneValet's convenient recording and activity monitor (seen below), then click the "Microphone" button. Your call recording can be of any length. At the end of the call, you can stop the recording or hang up, and the recording is ended for you.

Parliant PhoneValet call recording

It is often the case that only certain parts of a call are of interest for recording. For example, you may wish to pause call recording, if you have to wait on hold, or if a part of the conversation must be omitted for reasons of privacy. At any time during the call, you can pause the recording, then restart it later. When a call recording is restarted, an audio indication (a short beep tone) is always placed into the recording file — so you know later where the pause was.

To comply with the requirements of many jurisdictions, PhoneValet can announce to callers whenever a call recording begins, and when it is stopped or paused. Because this is not a requirement in every jurisdiction, these announcements can be enabled and disabled in PhoneValet's preference panel. (Consult any applicable regulations in your area before making call recordings.)

Automatic Gain Control for High-quality Recordings
If you have experimented with telephone recording devices before, you know that all recordings are not made equal. What seems like a normal conversation on the telephone can seem very strange in playback. Your voice can sound very loud, while your caller can sound too quiet. PhoneValet's automatic gain control solves this problem. It adjusts the recording volume during the call — so it's always just right.

When your caller is speaking, PhoneValet boosts the volume. When you are speaking, PhoneValet decreases the volume. PhoneValet customers report that, when playing back recordings of calls, it is sometimes easier to make out a quiet caller on a bad line than it was during the live conversation!

Listen to a sample recording between two parties to see automatic gain control in action. This recording has not been touched up, filtered or artificially improved in any way.

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